About the Opportunity A dynamic leader in digital transformation and enterprise service management, we empower global organizations to streamline IT operations, automate workflows, and enhance service delivery through cutting-edge ServiceNow platforms. Our consultants architect, implement, and optimize ITSM processes that align with ITIL best practices—driving operational efficiency, governance, and user satisfaction across Fortune 500 and mid-market clients. Role & Responsibilities
Design, configure, and optimize ServiceNow ITSM modules (Incident, Problem, Change, CMDB, Service Catalog) to meet client-specific SLAs and compliance standards.
Lead discovery workshops to map business processes to ITIL-aligned workflows and translate requirements into scalable ServiceNow solutions.
Configure and customize ServiceNow applications, including UI policies, client scripts, workflow rules, and business rules to automate operational efficiency.
Collaborate with stakeholders across IT, Security, and Business units to ensure seamless integration of ITSM processes with existing enterprise systems.
Conduct User Acceptance Testing (UAT), provide training documentation, and deliver post-go-live support to ensure adoption and continuous improvement.
Develop and maintain technical design documents, process maps, and governance frameworks to ensure long-term scalability and audit readiness.
Skills & Qualifications Must-Have
ServiceNow Admin
ServiceNow ITSM
ITIL v4 Certification
Workflow Automation
CMDB Configuration
Service Catalog Design
Business Rules
Client Scripts
Preferred
ServiceNow Certified System Administrator
Experience with ServiceNow CIS (Common Service Data Model)
Knowledge of integrations via REST/SOAP APIs or IntegrationHub
Benefits & Culture Highlights
Hybrid work model with flexibility to work remotely or from regional offices across the U.S.
Competitive compensation, health benefits, and professional development stipends.
Fast-paced, innovation-driven environment with direct exposure to Fortune 500 clients and global digital transformation initiatives.
